Welcome to the Woodland Scenics Shop FAQ page! We’re here to help answer your questions about our products, shipping, payments, and more. Whether you’re a seasoned model railroader, a tabletop gaming enthusiast, or just starting your creative journey, we’ve compiled this guide to ensure your experience with us is seamless and enjoyable.
Product Questions
1. What scale are your model train accessories and scenery products?
We specialize in HO scale products, perfect for creating detailed and realistic layouts. You can find a dedicated “HO Scale Clearance” section in our menu. We also offer a variety of accessories, figures, and foliage that can complement various scales and diorama projects.
2. Do you sell complete model train sets, or just components?
We focus on providing the high-quality components and accessories that bring your miniature world to life. Our inventory includes DCC systems, decoders, backdrops, ballast, foliage, and much more. We do not typically sell complete train sets, but we have everything you need to build, customize, and enhance your layout.
3. Are your Gundam models and board games suitable for beginners?
Absolutely! We cater to hobbyists of all skill levels. Our selection of Gundam models and strategic board games ranges from beginner-friendly kits and games to more complex options for experienced builders and players. Look for product descriptions that indicate difficulty level.
Ordering & Account Questions
4. Do I need to create an account to place an order?
While creating an account allows you to track orders and save preferences, it’s not mandatory. You can check out as a guest. However, an account makes the process faster for future purchases and helps us provide you with better service.
5. How can I track my order?
Once your order has been processed and shipped, we will send you a confirmation email containing your tracking number and a link to monitor your package’s journey from our workshop in Charlotte to your doorstep.
Payment Questions
6. What payment methods do you accept?
We accept major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal for a secure and convenient checkout experience.
7. Is my payment information secure?
Yes. We use advanced encryption technology to ensure that all your payment and personal information is kept secure and confidential throughout the transaction process.
Shipping & Delivery Questions
8. Where do you ship to?
We are proud to ship to a global community of creators! We offer worldwide delivery, excluding Asia and a few remote areas due to logistical constraints.
9. What are my shipping options and costs?
We offer two convenient shipping options to meet your needs:
- Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery is typically within 10-15 business days after a 1-2 day processing period. Perfect for when you need those specific items quickly.
- Free Shipping: Available on all orders over $50, shipped via EMS. Delivery typically takes 15-25 business days after processing. Ideal for larger orders and planned projects.
10. My order is taking longer than estimated. What should I do?
All delivery times are estimates. While rare, delays can sometimes occur due to customs processing or seasonal high demand, especially during holidays. First, use your tracking number for the most current status. If your package seems significantly delayed, please contact us at [email protected] and we’ll be happy to investigate for you.
Returns & Refunds Questions
11. What is your return policy?
We stand behind our products. If you are not satisfied with your purchase or if an item arrives damaged, we offer a 15-day return policy from the date you receive your order. Please contact our customer service team at [email protected] to initiate a return and receive further instructions.
12. Who pays for return shipping?
If you are returning an item due to an error on our part or a defective product, we will cover the return shipping costs. For returns based on customer preference, the return shipping cost is the responsibility of the customer.
We’re Here to Help!
Can’t find the answer you’re looking for? Our dedicated team is always ready to assist you. Reach out to us at [email protected] and we’ll get back to you as soon as possible.
Happy Building!
The Woodland Scenics Shop Team